Your staff will learn our tried and true principles underlying all collection actions and why they work so well including:
* the 5 key principles necessary to be an effective collector
* the 5 specific types of collection calls along with how to navigate each type
* the 4 elements of the "first contact" with a customer.
*the 6 keys to ensure success in a friendly reminder call
We help you develop a customized set of responsonses for your firm.